Refund policy

At Sole Central, we take immense pride in our curated selection of footwear and apparel. If your purchase isn’t quite right, we are here to help you find the perfect fit.

Returns & Exchanges

• We offer returns for a store credit or exchange on full-priced items returned within 7 days of delivery.

• Items must be in original condition: unworn, unwashed, and with all original tags and packaging (including undamaged shoe boxes) attached.

• Due to hygiene reasons, earrings and undergarments cannot be returned unless faulty.

Sale Items

• Please choose carefully, as all sale items are final sale and cannot be returned for a credit or exchange unless deemed faulty.

Faulty Items

• If you receive an item that is damaged or faulty, please contact us at shoes@solecentral.co.nz immediately. We will fulfill our obligations under the New Zealand Consumer Guarantees Act to provide a repair, replacement or a credit/refund.

How to Return

• To initiate a return, please email us with your order number. Return shipping costs are the responsibility of the customer, though we recommend using a tracked service as we cannot be held responsible for items lost in transit.